Skip to content

Inc. VAT

Ex. VAT

Partner and dealer terms

These terms apply to every workshop that registers as a Cool Bear UK partner fitter, and to every partner given a dealer account. “We” and “us” means Cool Bear UK, a trading name of Input IT Ltd (company number 04812979), Unit 10/6 Pickup Storage, Grangefield Road, Pudsey, LS28 6JR. “You” means the business that registers. By registering you agree to these terms.

1. How the partnership works

  • We approve partners by hand and may decline or remove a partner at any time.
  • When a customer near you buys a kit from us and asks for fitting, we may offer you the job by email. You are free to accept or decline. An offer lapses after 48 hours.
  • We charge you nothing to be a partner and take no share of your labour. We do not promise any number of jobs.
  • Your business name, address and contact details are never shown on our websites. They are given only to a customer whose job you have accepted.
  • You and we are independent businesses. Nothing in these terms makes you our agent, employee or exclusive partner, or gives you a territory.

2. Your prices

  • The fitting prices you register are the prices we show to customers in your area. Keep them up to date by emailing us; changes apply to jobs offered after we confirm them.
  • For a job you accept, you charge the customer no more than your registered price for that job, plus any older-vehicle surcharge you registered, unless the customer agrees a different price with you before work starts.
  • You confirm the price with the customer before starting, and agree any extra work with them before doing it.
  • The customer pays you directly for fitting. The contract for the fitting work is between you and the customer.

3. Standard of work

  • You carry out every job with reasonable care and skill, using competent staff and suitable equipment, and follow the manufacturer’s fitting instructions and torque settings.
  • Before fitting, you check the kit against the car. If anything is missing, damaged or does not look right for the vehicle, you stop and tell us before fitting or modifying anything.
  • You do not cut, weld or otherwise modify our products except where the fitting instructions for that kit require it.
  • You leave the car safe and roadworthy, tell the customer about any follow-up they need (for example wheel alignment or a torque re-check), and return any parts removed if the customer wants them.
  • You guarantee your workmanship to the customer for at least 12 months and put right, at your own cost and without delay, anything caused by how the kit was fitted.
  • You are the customer’s first point of contact for questions about the installation, and you deal with them promptly and politely.

4. Insurance

  • You hold public liability insurance and motor trade insurance that covers customers’ vehicles in your care, and keep both in force while you are a partner.
  • You show us evidence of cover if we ask.

5. Product faults and warranty

  • The product warranty is handled by us. If you or the customer think a part is faulty, tell us before removing or replacing it, and help with photos and a description of the problem.
  • We do not pay for labour on warranty work unless we have agreed it in writing beforehand.
  • You do not make promises to customers about the products, their warranty or delivery dates beyond what we publish.

6. Customers we introduce

  • You may look after an introduced customer for servicing, alignment, tyres and other work in the normal way.
  • You do not use the introduction to persuade the customer to cancel, return or replace the kit they bought from us, or to buy a competing coilover, air suspension, brake or wheel product instead.
  • You do not say anything untrue or damaging about us or the products.

7. Customer information

  • We pass you the customer’s name, phone number, email and vehicle details so that you can arrange and carry out the fitting. You use them for that job and for your normal service relationship with that customer, keep them secure, and comply with data protection law.
  • You do not sell or pass customer details to anyone else.

8. Dealer accounts

This section applies if we give you a dealer account.

  • Dealer pricing is for your business only. Your dealer prices, the level of discount and your account login are confidential. You do not show, publish or pass them to customers or anyone outside your business.
  • You buy at dealer prices to supply and fit kits for your own customers. You do not resell to other traders, or list our products on online marketplaces, without our written agreement.
  • We publish recommended retail prices. You are free to set your own selling prices.
  • Orders you place are subject to our standard terms of sale, including build and delivery times. Products are made to order.
  • We may change or withdraw dealer pricing by giving you notice by email. Orders already paid for are not affected.

9. Our names and brands

  • You may tell customers that you fit XYZ Racing and AirForce kits supplied by Cool Bear UK.
  • You do not describe yourself as the manufacturer, importer or distributor of the products, and you use our logos and the brand logos only with our permission.

10. Confidentiality

You keep confidential anything we tell you that is not public, including dealer prices, the terms of your account, and the details and volume of the jobs we send you. This continues after the partnership ends.

11. Responsibility

  • You are responsible for the work you do and for the vehicles in your care. If a customer or anyone else claims against us because of your workmanship, your staff or your premises, you cover the cost of that claim.
  • We are responsible for the products we supply, under our terms of sale and warranty.
  • Our total liability to you under these terms is limited to £1,000. Neither of us limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow to be limited.

12. Ending the partnership

  • Either of us can end the partnership at any time by email. You finish, to the standard in these terms, any job you have already accepted.
  • We may remove you immediately if you break these terms, if we receive a serious complaint about your work, or if your insurance lapses.
  • When the partnership ends, your dealer account closes, you stop saying you are a Cool Bear UK partner, and sections 6, 7, 10 and 11 continue to apply.

13. Changes and law

  • We may update these terms by emailing you at least 14 days before the change takes effect. Continuing as a partner after that date means you accept the updated terms.
  • These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.